All Hosted PBX providers today, such as Vonage Business, Ringcentral, 8x8, Mitel and others have a mobile application that can be installed on an iPhone or Android device. Many people believe these applications are only relevant for mobile workers such as Sales or other Field Service support workers. However, the mobile application can improve productivity for almost every employee in the organization. Here are three reasons the mobile application is useful for all employees in the organization.
Office Employees are not always at their desk
Believe it or not, most employees are not always sitting at their desk. However, the one device that is in every users pocket is their mobile phone. Workers are often roaming the office or the building throughout the day and a Mobile application from your hosted pbx providers allows them to receive calls, transfer calls, place calls on hold, basically all the functions the desk phone provides from their mobile device. The ability to answer and respond to calls or messages without having callers have to leave the dreaded voicemail message can improve a business's level of support and responsiveness for both internal and external clients. For users in the past that wanted a cordless device for user, the mobility application many times can eliminate the need for a cordless device and provide all mobility for all workers around the office.
Call Flip
Call Flip is the ability to move a call from one device to another without the other party knowing that you have switched devices. This is a great feature that allows you to continue a conversation when you need to be on the move to another meeting or event. Maybe you need to run to leave for a lunch meeting or a child's school or sporting event, call flip allows you to continue that conversation by transitioning that call to your mobile device. On the other hand, maybe you had an early morning conference call that you started on your drive into the office and once you arrive at your desk, Call Flip allows you to continue that call from your desk phone.
Chat Messaging
Company Chat messaging is a tool most organizations have adopted as a way to quickly communicate between employees. Chat has been a real game changer for increased productivity in organizations. It's a convenient way to respond to simple request of information without having to place a call, write an email or leave your desk to communicate with someone. Chat allows the user while maybe on a phone call or in a meeting to respond to simple requests. The mobility application extends this feature to when one is away from their desk, in a conference room or outside the office.
All Hosted PBX providers today, such as Vonage Business, Ringcentral, 8x8, Mitel and others have a mobile application that can be installed on an iPhone or Android device. Many people believe these applications are only relevant for mobile workers such as Sales or other Field Service support workers. However, the mobile application can improve productivity for almost every employee in the organization. Here are three reasons the mobile application is useful for all employees in the organization.